Area Sales Manager - Ventilation Systems (Western Home Counties / M4 Corridor)

Reports to: Commercial Director
Location: Western Home Counties / M4 Corridor
£45-50k Salary is negotiable + commission + company car

We are looking to recruit an Area Sales Manager with strong sales skills and an excellent business development record, to be based in the Western Home Counties / M4 Corridor.

You will ideally already be selling into the New Build sector and experienced in managing a region. You will be able to provide evidence of maintaining and developing Key client relationships with House Builders, Developer, specifiers and partnering contractors.

Key responsibilities:
· Prospecting new accounts, using their own initiative, using the company lead generation services and efficiently network accounts to create credible opportunities, specifications and orders
· To maximise growth and profitability from existing accounts by using effective key account management techniques, client management skills and offering an exceptional level of service and support
· To meet KPI’s and objectives as defined in the yearly appraisal review. i.e. call rates, opportunity generation, specifications, client targets etc…
· To create and deliver informative, engaging and credible sales presentations, including CPD’s and product specific demonstrations
· To keep updated with and effectively communicate the relevant regulations and documents relating to the New Build Residential Ventilation Sector, e.g. ADF, ADO, BPEC, etc….
· To work cooperatively with colleagues, exchange information and work together to maximise all sales opportunities, update CRM and deliver key market analysis reports
· To consider, identify and report any opportunity to improve product or service.
· Provide regular reports and feedback to a professional standard, to analyse market trends and competitors activities.
· Positively contribute to all team meetings, prepare and present area reviews.
· Provide support for, and attend exhibitions and conferences
· Whilst on company business act professionally, be positive, constructive, proactive and actively promote Titon Ventilation at all times

Role purpose and primary objectives:
To sell the companies ventilation systems products in line with the Sales Strategy to maximise sales grow and profitably.

Core accountabilities:
• Prospecting new accounts, using their own initiative, using the company lead generation services and efficiently network accounts to create credible opportunities, specifications and orders
• To maximise growth and profitability from existing accounts by using effective key account management techniques, client management skills and offering an exceptional level of service and support
• To meet KPI’s and objectives as defined in the yearly appraisal review. i.e. call rates, opportunity generation, specifications, client targets etc
• To create and deliver informative, engaging and credible sales presentations, including CPD’s and product specific demonstrations
• To keep updated with and effectively communicate the relevant regulations and documents relating to the New Build Residential Ventilation Sector, e.g. BPEC, building regs, etc
• To work cooperatively with colleagues, exchange information and work together to maximise all sales opportunities, update CRM and deliver key market analysis reports
• To consider, identify and report any opportunity to improve product or service.
• Provide regular reports and feedback to a professional standard, to analyse market trends and competitors activities.
• Positively contribute to all team meetings, prepare and present area reviews.
• Provide support for and attend exhibitions and conferences
• Whilst on company business act professionally, be positive, constructive, proactive and actively promote Titon Ventilation at all times

Knowledge, skills and experience required (essential and desirable):
• Job experience: Minimum of two years in a similar sales role, selling primarily into the New Build housing Sector [E]
• Key client relationships – House Builders, Developers, Consultants and Contractors. [D]
• Product knowledge: – Residential Ventilation / BPEC / ADF experience preferred but not essential, [D]
• Ability to work under pressure (E)
• Ability to deliver a technical sales message and CPD presentations [E]
• Strong organisation skills such as record keeping (E)
• Strong attention to detail and proven skills around accuracy (E)
• Strong sales / business development skills [E]
• Good rapport developer [E]
• A continual learner [E]
• A self-starter with the ability to use their own initiative [E]
• IT literate [Microsoft] and ability to use CRM (training will be provided) [E]
• Third party sales training and an example of personal development [D]
• Clean current driving licence is essential [E]

How to apply
Please get in touch: send a CV, and also tell us in a cover letter about your enthusiasm, positive attitude, what motivates you and why you think that this job is perfect for you. Please also indicate your salary expectations and include a telephone number and email address on your CV so that we can contact you. If you just want to ask a few questions, please email hr@titon.co.uk

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Head of Sales (Window & Door Hardware)

Reports to: Commercial Director
Management responsibility for: UK based Area Sales Managers (ASMs) within Window & Door Hardware (WDH) division
Location: Ideal location would be central England, to support ASMs across England and Scotland.
£50-65k – Salary range dependent on experience – a full understanding of, and sales experience in, the market and demonstrable evidence of team leadership is required for the upper salary.

Role purpose and primary objective:
This role exists to lead and manage the UK Window and Door Hardware Sales team to deliver the revenue budget through existing and new customers by protecting existing sales and growing market share.

Company overview:
Titon Holdings Plc is a leading international manufacturer and supplier of ventilation systems and window and door hardware with over 50 years of history and expertise. Titon has a strong presence in the UK residential ventilation market with a comprehensive range of mechanical and natural ventilation products and is also a leading supplier of window and door hardware. We also sell our products into a range of European markets and the USA market is supplied through a wholly owned subsidiary, Titon Inc. The business has two divisions; Ventilation Systems and Window & Door Hardware. Within the WDH division Titon manufactures and supplies window and door hardware products ranging from background ventilators (trickle vents) and window and door handles, to locking systems, hinges and restrictors. All products are suitable for use on aluminium, timber and PVCu.

Core accountabilities:

• Delivers WDH revenue budget and provides weekly and monthly sales progress reports to Senior Management.
• Leads, motivates and manages the WDH external sales team (ASM’s) so that sales targets, customer visit plans and service standards are achieved, and where possible exceeded.
• Develops and delivers customer and regional sales plans that include new business opportunities and growth plans; actively seeks new business opportunities.
• Ensures customer contact is regular and at the correct seniority/responsibility level; accompanies ASM’s on customer visits to provide support and monitor performance.
• Visits and maintains strategic relationships with agreed key accounts.
• Prepares and delivers sales presentations and negotiates terms for new business opportunities.
• Helps define gross margin and pricing strategies and ensures gross margin targets are achieved.
• Works closely with Finance on issues such as margins and credit control.
• Works closely with Customer Service Manager and Sales Administration colleagues to ensure good flow of information and high customer service levels.
• Ensures ASM’s robustly use CRM system to capture and track all key customer information, opportunities and complaints.
• Provides bi-weekly demand forecasts for the SIOP process.
• Gathers insights from customers and other market intelligence on market trends and the competitive landscape.
• Sets stretching objectives and provides performance management for the ASM’s, linking appraisal objectives to business goals, measured output and departmental KPIs.
• Trains, mentors and coaches team members to develop them personally and ensure they achieve their goals.
• Provides input to Commercial Director to help define the sales strategy.
• Provides input to Operations Director to help define production requirements.
• Implements the agreed sales strategy in order to maximise sales.
• Provides input to help set the annual WDH revenue budget.
• Organises Sales meetings and regular team meetings.
• Alongside the Marketing team, provides input into the WDH marketing strategy and arranges attendance of self and team at industry events.
• Provides input into the New Product process, including ideas for new products.
• Monitors departmental expenses to ensure they are within budget.
• As a manager within the business promotes excellence in EHS as a personal and organisational core value. Ensures team follows best practice guidelines and legal requirements when travelling to customers and visiting customer sites.
• Carries out any other duties as specified by Management.

The most complex/challenging aspects of the role:

• Managing a remote team of ASM’s to create a highly motivate, engaged and high performing team.
• Achieving gross margin targets in a competitive environment.
• Increasing Titon’s market share.

Knowledge, skills and experience required (Essentials and Desirables):

• Significant experience in Sales team management (E)
• A background in the supply of construction products, ideally in the fenestration industry (D)
• Knowledge of windows and hardware (D)
• A successful record in growing sales and market share (E)
• A strong background in training, coaching, and developing talent (E)
• Experience of using a CRM system (E)
• Experience of using an ERP system, ideally MS Dynamics 365 (D)
• Ability to work under pressure (E)
• Ability to work under own initiative (E)
• Strong communication and interpersonal skills (E)
• Strong organisation skills and record keeping (E)
• Strong attention to detail and proven skills relating to accuracy (E)
• Strong negotiation skills (E)
• Strong numerical literacy (E)
• Strong IT skills including MS Office suite (E)

How to apply
• Please get in touch: send a CV, and also tell us in a cover letter about your enthusiasm, positive attitude, what motivates you and why you think that this job is perfect for you. Please also indicate your salary expectations and include a telephone number and email address on your CV so that we can contact you. If you just want to ask a few questions, please email hr@titon.co.uk

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HR Advisor Manager (Maternity cover)

Location: Haverhill, Suffolk
Part time role (hours negotiable for the best candidate)
£30 – £38k pro rata

• Are you a skilled and experienced HR practitioner looking to work in a manufacturing environment with proactive colleagues who want to make a difference?
• Do you know HR best practice well enough to support our managers in making the right decisions for recruitment, development and management of their teams?
• Do you have an approach that shows you’re proactive, pragmatic and determined?
  Then we have a fantastic role for you to make an immediate impact.

This is not just any HR role; it provides a unique opportunity to get involved with the day-to-day work of a busy factory environment (around 120 people on site) at the same time as progressing the development of the HR function as we all strive to achieve company objectives through our contribution to the HR strategy. You’ll come to us with experience of managing cases and advising managers and will play an essential role in linking our factory at Haverhill to our office support centre in Colchester.

In bringing solid HR expertise to a business that needs sound and pragmatic advice, you will have the support of an HR Administrator at Haverhill and Head of HR (we call it ‘People’) at Colchester. We have an ambitious HR agenda for the Company, starting with concentrating on getting the basics right and establishing processes and we don’t want our progress to stop while our People Manager enjoys Maternity Leave. We are working hard to change our culture and modernise our practices and aim to become an employer of choice in the local area – over twelve months, you’ll be able to be a key part of that.

On a day-to-day basis you will work with the HR Administrator to provide a responsive service to local managers on everyday HR issues and bringing a proactive approach to the planning of recruitment campaigns, performance & absence management, coaching and supporting managers in holding key meetings with staff, liaising with Operational Managers to balance the interests of the factory with the need for best practice and fairness throughout our management of staff.

Based at Haverhill with some travel to Colchester, the actual hours are negotiable – as long as there is someone around and available every day, we can be flexible, so can fit in with school hours or give full days off in the week.

Benefits:
• Contributory Company pension
• Life assurance
• 25 days holiday
• On-site parking
• Referral programme
• Sick pay (more than SSP)
• Store discounts

What you need to have:
Ideally you will have experience working in HR in manufacturing, but more important is that you have a keen interest in promoting the HR function and want to make a difference. Already qualified at CIPD Level 5 (or Level 3 with bags of experience), you’ll also need to be credible and able to influence at all levels, demonstrate empathy and understanding whilst also having the assertiveness to ensure that managers can take responsibility for their own team and its performance – we want managers to manage and our People Team to create the environment in which they can do that. The ability to build relationships quickly and a desire to ‘get on with things’ are both essential, but we’ll give you all the support you need and you’ll be joining a team with a great work ethic – we think you’ll like us!

How to apply:
Please get in touch: send a CV and also tell us in a cover letter about your experience, your positive attitude and why you think that this job is perfect for you. Please include a telephone number and email address on your CV so that we can contact you and let us know your preferred working pattern. If you’d rather just see the job description at this stage, please email hr@titon.co.uk

This role is intended to commence late April/Early May, with a period of training and handover with our existing manager.

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IT Specialist

Location: Colchester and Haverhill
Full-time, Permanent
Salary: £30k – £35k

Summary:

The primary role of the IT specialist will be to keep our business operating effectively assisting in the management of our IT systems and external IT provider to deliver measurable IT services for our people remotely and across our Colchester and Haverhill locations. You will be able to travel between two sites. You are responsive and helpful and understand what is required to make sure our people can be effective and efficient in their roles.

As the IT Specialist, you will work closely with the Head of IT and the managed service provider across all aspects of the business. You will develop a close working relationship with the MSP and the staff to ensure issues are dealt with effectively.

Knowledge & experience

• IT services and support within Manufacturing environments desirable.
• ERP systems; specifically, Microsoft Dynamics 365 end-user experience.
• Ability to analyse business processes to create process maps.
• Translate requirements into solutions and specification documents

Broad technical knowledge, to inform conversations with suppliers and other third parties, including:

• Microsoft Windows, Azure and Office 365.
• End-user computing, including mobile devices.
• Local, wide area and wireless data networks.
• Telephony, including Voice over IP and Mobile.
• Cloud-based business applications.
• Providing 1st and 2nd line support and advice to internal and remote users.
• Windows Server 2008/2012/2019 and Hyper-V management.
• Networking and switch management.

IT Support

• Support users with IT-related questions; fielding not only ad hoc queries, but also working with the IT Service Desk to publish helpful tips, targeted at reducing service desk calls.
• Aligned with our MSP, you will provide IT support and assist staff based in two locations.
• Be the first point of contact for the MSP providing support as the on-site resource.
• Assist with IT projects, implementations and upgrades.
• Installing hardware and software.
• Managing the Microsoft Office 365 tenant.
• Managing and maintaining servers and network equipment.
• Building and maintaining an asset register.

Documentation

• Work with our MSP to ensure documentation is kept up to date for procedures needed to perform necessary administrative tasks.
• Write “How to” guides for staff.
• Document and track inventory changes.
• Document any changes made to systems.

Attitude and Communication

• As an IT Specialist, you must have a proactive “Can do” attitude to work, good time keeping and be reliable.
• Cool under pressure – able to manage changes in priorities and unexpected challenges while always remaining calm and professional.
• Contribute to a pleasant working atmosphere by being helpful and friendly.
• Communicate clearly and confidently in a friendly manner making sure no unnecessary technical jargon is used.
• Ensure maximum knowledge and skill acquisition whilst attending any company-provided training, and always represent the organisation in a professional manner.

Essential

• Microsoft Dynamics 365 end-user experience (not necessarily development experience).
• Translate requirements into solutions and specification documents.
• Produce process maps and diagrams.
• A broad technical knowledge including:
  • Windows Server
  • Hyper-V
  • AD, Azure and Exchange
  • Office 365
  • Network and Switch management

It is the nature of work at Titon that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises when tasks are not specifically covered in the Job Description and must be undertaken.

Benefits:

• Company events
• Company pension
• On-site parking
• Referral programme
• Sick pay
• Store discounts

Schedule:

• 8-hour days
• Monday to Friday

How to apply:
Please send a CV and also tell us in a cover letter about your experience, your positive attitude and why you think that this job is perfect for you. Please include a telephone number and email address on your CV so that we can contact you.

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Test Technician

Location: Haverhill
Full-time, Permanent
Salary: £25k – £35k

Summary:

Working for the Ventilation Systems side of the business you will be working within the Research & Development Laboratory

Core accountabilities:

• Airflow and energy efficiency testing of ventilation equipment using bespoke test rigs.
• Environmental testing of ventilation equipment using a climate chamber.
• Assist Design and Development Engineers with the construction of prototype ventilation units for testing.
• Assist with the External Testing of our products including the preparation of products for despatch to External Test facilities for Acoustic, Performance, Safety and EMC testing. This may include some onsite visits to External Test facilities in this country and abroad.
• To design and make jigs, fixtures and test equipment to enable the testing of ventilation equipment.
• Assist the R&D Laboratory Supervisor in the ongoing development and improvement of test procedures.
• Assist the R&D Laboratory Supervisor in maintaining the test facilities and equipment within the R&D Laboratory and to ensure the area is clean and tidy.

All testing is to in-house procedures to ensure that our products meet the design specifications and relevant National and International Standards for ventilation products.

Knowledge, skills and experience required (Essentials and Desirables):

• Engineering qualifications and / or relevant Engineering experience (E)
• Previous experience of working in a test environment or with electro-mechanical products and assemblies (D)
• The ability to use engineering workshop equipment/ machines where necessary to make or modify parts, test equipment and fixtures (D)
• Competent using Microsoft Excel to analyse data and produce graphs (E)
• The desire and ability to learn new skills including the variety of controls systems for product and test equipment control (D)
•  Good communication skills, verbal and written (E)
• To be flexible and adaptable to fast paced changing requirements (E)
• Have good attention to detail and focus (E)
• To be able to work with minimal supervision and to see the task through to completion (E)
• Full UK driving licence (E)

How to apply:
Please send a CV and also tell us in a cover letter about your experience, your positive attitude and why you think that this job is perfect for you. Please include a telephone number and email address on your CV so that we can contact you.

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