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Current Vacancies

 

We have immediate vacancies for operatives across our Haverhill Factory – please submit your CV to hr@titon.co.uk


Job Descriptions

IT Specialist

IT Specialist

Location: Colchester and Haverhill
Full-time, Permanent
Salary: £30k – £35k

Summary:

The primary role of the IT specialist will be to keep our business operating effectively assisting in the management of our IT systems and external IT provider to deliver measurable IT services for our people remotely and across our Colchester and Haverhill locations. You will be able to travel between two sites. You are responsive and helpful and understand what is required to make sure our people can be effective and efficient in their roles.

As the IT Specialist, you will work closely with the Head of IT and the managed service provider across all aspects of the business. You will develop a close working relationship with the MSP and the staff to ensure issues are dealt with effectively.

Knowledge & experience

  • IT services and support within Manufacturing environments desirable.
  • ERP systems; specifically, Microsoft Dynamics 365 end-user experience.
  • Ability to analyse business processes to create process maps.
  • Translate requirements into solutions and specification documents

Broad technical knowledge, to inform conversations with suppliers and other third parties, including:

  • Microsoft Windows, Azure and Office 365.
  • End-user computing, including mobile devices.
  • Local, wide area and wireless data networks.
  • Telephony, including Voice over IP and Mobile.
  • Cloud-based business applications.
  • Providing 1st and 2nd line support and advice to internal and remote users.
  • Windows Server 2008/2012/2019 and Hyper-V management.
  • Networking and switch management.

IT Support

  • Support users with IT-related questions; fielding not only ad hoc queries, but also working with the IT Service Desk to publish helpful tips, targeted at reducing service desk calls.
  • Aligned with our MSP, you will provide IT support and assist staff based in two locations.
  • Be the first point of contact for the MSP providing support as the on-site resource.
  • Assist with IT projects, implementations and upgrades.
  • Installing hardware and software.
  • Managing the Microsoft Office 365 tenant.
  • Managing and maintaining servers and network equipment.
  • Building and maintaining an asset register.

Documentation

  • Work with our MSP to ensure documentation is kept up to date for procedures needed to perform necessary administrative tasks.
  • Write “How to” guides for staff.
  • Document and track inventory changes.
  • Document any changes made to systems.

Attitude and Communication

  • As an IT Specialist, you must have a proactive “Can do” attitude to work, good time keeping and be reliable.
  • Cool under pressure – able to manage changes in priorities and unexpected challenges while always remaining calm and professional.
  • Contribute to a pleasant working atmosphere by being helpful and friendly.
  • Communicate clearly and confidently in a friendly manner making sure no unnecessary technical jargon is used.
  • Ensure maximum knowledge and skill acquisition whilst attending any company-provided training, and always represent the organisation in a professional manner.

Essential

  • Microsoft Dynamics 365 end-user experience (not necessarily development experience).
  • Translate requirements into solutions and specification documents.
  • Produce process maps and diagrams.
  • A broad technical knowledge including:
    • Windows Server
    • Hyper-V
    • AD, Azure and Exchange
    • Office 365
    • Network and Switch management

It is the nature of work at Titon that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises when tasks are not specifically covered in the Job Description and must be undertaken.

Benefits:

  • Company events
  • Company pension
  • On-site parking
  • Referral programme
  • Sick pay
  • Store discounts

Schedule:

  • 8-hour days
  • Monday to Friday

How to apply:
Please send a CV and also tell us in a cover letter about your experience, your positive attitude and why you think that this job is perfect for you. Please include a telephone number and email address on your CV so that we can contact you.


Health, Safety and Environmental Manager

Health, Safety and Environmental Manager

Haverhill, Suffolk based, £45-£55,000 per annum

Full-time, Permanent

We are seeking an experienced and commercially minded Health and Safety Manager who is looking to take the next step in their career or wants to consolidate their skills and experience in a busy manufacturing environment.

Titon manufactures and supplies ventilation and window products, with staff based at our manufacturing facility in Haverhill and offices in Colchester (you’ll work from Haverhill mainly, with occasional travel to Colchester).

We place great emphasis on Health and Safety and our environmental impact and are looking for a HSE Manager to start immediately (although we’ll wait for the right person!)

What you’ll be responsible for:

This role supports the Company in establishing sustainable health, safety and environmental processes, ensuring the delivery of environmental and health and safety objectives and engaging will people at all levels to develop a culture that promotes safety and environmental awareness.

The role will provide specialist EHS support to drive forward ownership of safety accountability, cultural change and safe behaviours and develop this culture of safe working through good practice, setting standards, engagement, risk management and communication.

You will have:

  • Experience and qualification in HS/HSE in a manufacturing environment and be able to influence people at all levels – from Directors to factory floor employees.
  • The ability to lead others without managing them and inspire people to develop our culture and behaviours
  • Knowledge of safe and effective working practices, with skills in risk assessments, training and problem solving.
  • Excellent organisation skills and the ability to manage and prioritise activities and workload.
  • Great team playing approach, with the ability to build effective team relationships and promote an environment of trust and flexibility.

Interested? Read on for full job description and requirements

Want to apply to join us? Send your CV and a covering letter or a message if you have questions.

Core accountabilities:

  • To advise and assist the Directors in the planning, organising, controlling and maintaining a safe and healthy environment for all employees.
  • To assist the company in establishing objectives and targets to aid continual improvement support the development and delivery of strategic objectives
  • To take a leading role in the Company to maintain the highest possible standards of Health and Safety at Work, ensuring compliance with all HSE Legal Obligations and Company policy
  • Proactively work with management and operational teams to facilitate improvements in individual safety behaviours and drive a positive health and safety culture
  • To lead the definition and delivery of the EHS roadmap, ensuring adherence to plan and providing status reports up to Board level

Responsibilities

Provide information, instruction and training to enhance overall EHS performance and engagement, to managers, teams and individuals as require, including inductions for new employees and instruction on Health and Safety standards.

  • Monitor and report on site health and safety performance through relevant observations, audits and data analysis to drive positive improvements in safety standards, collating data and tracking and reporting results to Senior Leadership Team, drawing attention to significant trends and occurrences.
  • Assist in the internal and external reporting requirements to ensure that they are completed accurately and in a timely manner.
  • Work collaboratively with management and operational teams to provide high-quality specialist guidance, support and training.
  • Guide, advise and support operational teams in the effective identification and management of risks. resolution of issues and non-conformances and investigation and management of incidents
  • COSHH / Reach – Ensure that all assessments are carried out and relevant control measures are put in place.
  • Fire Safety – Ensure that all fire risk assessments are up to date and all significant risks are identified, ensure that fire arrangements are maintained in good order and drills are carried out on the premises
  • Ensure training matrix is up to date.
  • Strive for improvements in our environmental performance across sites and support any initiatives to aid their success

Knowledge, skills and qualifications required:

  • Minimum 5 years’ HS/HSE management experience working in a manufacturing environment
  • Ideally membership of professional body e.g IOSH, NEBOSH
  • Relevant knowledge and understanding of Environmental, Health and Safety Law and its application to the work environment.
  • Excellent problem-solving capabilities
  • Ability to lead and influence people at all levels
  • Computer Literate – Confident using Microsoft Office, and Excel
  • Highly organised with the ability to effectively manage and prioritise activities and workload meeting the demands of the business.
  • Good team player with the ability to build effective team relationships and promote an environment of trust and flexibility.
  • Ability to work effectively in a fast-paced environment and be self-motivated.
  • In-depth knowledge of health and safety legislation and effective management approaches
  • Knowledge and experience of effectively managing typical industry hazards
  • Experience of carrying out risk assessments e.g. manual handling, noise and work process risk assessment


How to apply

Please send a CV and also tell us in a cover letter about your experience, your positive attitude and why you think that this job is perfect for you. Please include a telephone number and email address on your CV so that we can contact you.


Customer Services Manager

Customer Services Manager

Colchester – CO4 based, £40-£50,000 per annum

Customer Service and management experience ?

Love leading a team and delivering improvement?

Have an approach that shows you have initiative, can influence others and thrive in a dynamic environment?

Then we have your next career opportunity!

This is not just a Customer Services Manager role, it’s about balancing the need to have a stable Sales Office team that delivers exceptional service with the need to bring about improvements to support our business growth. It’s a new role, with every opportunity to make it your own within an established and experienced team.

Working with the larger sales team who are out on the road, and leading the two office-based teams (Hardware and Ventilation Systems sales), you will manage the interaction with customers and ensure any issues are resolved in a way that enhances our service, reputation and possible new and repeat business opportunities. You’ll need to establish yourself quickly as a credible leader and take full ownership of how we deliver our customer experience. With a passion for continuous improvement, skills in achieving KPIs through your team and a working knowledge of Dynamics365, you could be just the person we’re looking for.

Ideally you will have experience in construction sector or a similar environment such as Ventilation, Hardware or electrical products , but more important is that you bring the personal skills and personal drive that we need. You’ll need to have fantastic communication skills, be keen to give our customers a great service and really care about making sure their needs are understood – and met – by us! Many of our customers are large companies who come back to us time and again, so you’ll have a solid foundation from which to make things even better.

We know that most jobs claim to be an ‘exciting opportunity’, but this one really is! We make ventilation systems for all type of residential buildings, helping them stay energy efficient and providing a clean and healthy home environment for the people that live in them and we also produce products that you may know well – handles, hinges and locks – that end up in new homes across the country. The market is changing all the time and we are keen to be the first supplier our customers think of when they need something – you can be part of achieving that!

Benefits:
• 25 days holiday
• On-site parking
• Contributory Company pension
• Life assurance
• Referral programme
• Welcome bonus
• Sick pay
• Store discounts

A full job description can be found here.

How to apply
Please send a CV and also tell us in a cover letter about your experience, your positive attitude and why you think that this job is perfect for you. Please include a telephone number and email address on your CV so that we can contact you.