Service Engineer (Ventilation Systems)

Titon is a leading provider of innovative and sustainable ventilation solutions, committed to creating healthier and more comfortable environments for our customers. With a focus on cutting-edge technology and customer satisfaction, we are seeking a skilled and dedicated Service Engineer to join our dynamic team.

Main Purpose of Role:

Technical Support:

• Provide technical assistance to customers in person, over the phone, or via email.
• Troubleshoot and resolve issues related to ventilation systems promptly and efficiently.
• Diagnose and troubleshoot system malfunctions or system failures.
• Implement repairs, replace faulty components, and perform adjustments to restore functionality.

Customer Training:

• Conduct training sessions for customers on the correct installation, commissioning, use and maintenance of ventilation systems.
• Create training materials and documentation for customers.

Preventive Maintenance:

• Develop and implement preventive maintenance schedules to ensure the longevity and efficiency of ventilation systems.
• Perform routine maintenance checks on-site.

Quality Assurance:

• Ensure that all ventilation systems meet quality standards and regulatory requirements.
• Conduct regular audits to identify potential improvements.
• Feedback and support product improvements

Collaboration:

• As part of a technical team work closely with sales teams to provide technical support during pre-sales activities.
• Collaborate with internal teams to communicate customer feedback and contribute to product development.

Documentation:

• Maintain accurate records of service and maintenance activities.
• Document customer interactions and feedback for continuous improvement.
• Update CRM cases with case notes and provide customer reports on recommendations.

Customer Response:

• Respond promptly to customer service calls and provide timely solutions.

Health and Safety Compliance:

• Adhere to safety protocols and guidelines during all maintenance and repair activities.
• Identify and mitigate potential safety hazards associated with equipment operation.

Inventory Management:

• Monitor and manage inventory of spare parts and necessary equipment for maintenance tasks.
• Coordinate with procurement to ensure timely availability of required components.

Person Specification/Profile:

• Electro-mechanical apprenticeship with at least 5 years of field maintenance /repair experience HNC or NVQ level 4/5 preferred.
• Understanding of electrical/mechanical machine performance and reliability measurements.
• Sound persuasion and communication skills, face to face and on phone and email with experience in presenting training sessions
• Knowledge of mechanical ventilation products and regulations
• Strong working understanding of acoustics in relation to ventilation products
• Self-starter who can work on his/her own initiative under pressure, completing work requirements accurately to plan

In return we offer the following package:

• Competitive salary
• Company Van (with personal use)
• Commission scheme for upselling
• 25 days holiday + bank holidays
• Life assurance
• Company Sick pay
• Employee Assistance and wellness programmes
• Referral programme
• Employee store discounts

If you are ready to lead the charge in revolutionising ventilation solutions and contributing to healthier environment.

We invite you to apply and become part of our team dedicated to creating a better indoor environment!

To apply, ensure you meet the qualifying questions and submit your CV and a Covering Letter.

All roles within Titon require the postholder to demonstrate our essential behaviours:

Feed the Positive – ask questions to understand ‘why’, find the positive and talk about it and be approachable

Learn and Grow – show a willingness to learn, seek feedback to improve and learn from mistakes

Show you Care– offer help without being asked, be a wiling listener, promote the ideas of others

Find a Way – Identify problems, challenge the usual ways and focus on solutions

Get Stuff Done – spot problems before they arise, respond quickly, take action and make progress.

About Titon

Titon Holdings Plc is a leading international manufacturer and supplier of ventilation systems and window and door hardware with over 50 years of history and expertise. Titon has a strong presence in the UK residential ventilation market with a comprehensive range of mechanical and natural ventilation products and is also a leading supplier of window and door hardware. We also sell our products into a range of European markets and the USA market is supplied through a wholly owned subsidiary, Titon Inc. The business has two divisions; Ventilation Systems and Window & Door Hardware.

The core of our business is dedicated to providing ventilation in your home. Although this seems like a straightforward thing to do, it’s not always as simple as opening a window. We all need to keep our houses energy efficient, so companies like us try to find ways to let buildings and householders breathe without wasting all the money we spend in keeping a home warm.

Titon are in the forefront of designing, manufacturing and selling products to solve these problems to housebuilders, directly to window companies and work to influence architects, consultants, local authorities and councils to specify our products in their building or refurbishment projects.

Titon is an equal opportunity employer. You are welcome at Titon for who you are, no matter where you come from or what you look like. Our workplace is for everyone and the more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background.

Job Types: Full-time, Permanent

Salary: £38,000.00 per year

Benefits:

• Additional leave
• Company car
• Company pension
• Employee discount
• Free or subsidised travel
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay
• Store discount

To apply, ensure you meet the qualifying questions and visit the full job ad on Indeed, or send an email to hr@titon.co.uk including your CV and a covering letter.

 

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Specification & Project Sales Manager (Midlands & South West)

Location: Remote (Midlands & South West)
Salary: £40,000.00 – £50,000.00 per year (negotiable) + commission + company car
Full Time/Permanent – Remote

We are looking to recruit a Specification and Project Sales Manager with strong sales skills and an excellent business development record to be based in the Midlands and South West Region.

You will ideally have an existing relationship within the HVAC sector in securing specifications on Residential New Builds, working with Developers, Architects, Acoustic, Energy and M&E Consultants.

Role Purpose and Primary Objectives:

To sell the companies ventilation systems products in line with the Sales Strategy to maximise sales growth and profitably.

Key Responsibilities:

• To develop strong relationships within the key sectors advised
• Responsible for securing specification of Titon products
• Ensure the hold of specification by full coordination of the whole process
• Fully responsible for the full coordination of each project
• Provide technical support in the specification and design process
• Deliver CPD presentations and product specific demonstrations
• Collaborative approach and maintain close working relationship with existing sales team
• Meet KPI’s and objectives as defined in the yearly appraisal view. I.e., call rates, opportunity generation, specifications, client targets
• Keep updated with and effectively communicate the relevant regulations and documents relating to the New Build Residential Ventilation Sector, e.g., ADF etc…
• Update CRM and deliver key market analysis reports on market trends and competitors’ activities to improve products and services
• Positively contribute to all team meetings, prepare, and present reviews
• Provide support for, and attend exhibitions and conferences
• You will be working with key decision makers
• Whilst on company business act professionally, be positive, constructive, proactive, and actively always promote Titon Ventilation

Knowledge, Skills and Experience Required (essential and desirable):

• Job experience: Minimum of two years in a similar sales role, selling primarily into the New Build housing Sector [E]
• Key client relationships – House Builders, Developers, M&E Consultants, Architects and Contractors. [E]
• Product knowledge: – Residential Ventilation / Building Regulation ADF experience preferred but not essential, [D]
• Ability to work under pressure (E)
• Ability to deliver a technical sales message and CPD presentations [E]
• Strong organisation skills such as record keeping (E)
• Strong attention to detail and proven skills around accuracy (E)
• Strong specification / business development skills [E]
• Good rapport developer [E]
• A continual learner [E]
• A self-starter with the ability to use their own initiative [E]
• IT literate [Microsoft] and ability to use CRM (training will be provided) [E]
• Third party sales training and an example of personal development [D]
• Clean current driving licence is essential [E]

To apply, please visit the full job ad on Indeed, or send an email to hr@titon.co.uk including your CV and a covering letter.

 

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Maintenance Engineer

Location: Haverhill, Suffolk
Salary: £28,000 – £30,000 per year
Full Time/Permanent

Primary purpose

To undertake maintenance work to ensure the prompt recovery of machine breakdowns within our manufacturing facility in Haverhill. In a small team you will need to deputise for the maintenance manager in their absence and will become the ‘go to’ person for maintenance queries in the absence of the Manager.

This is a busy role with many conflicting priorities so time management is a must. You will also have to discover faults, diagnose, and rectify breakdowns. You will need to have a ‘can do’ approach to your work, be flexible in what you do and develop excellent working relationships.

Key responsibilities (in addition to undertaking maintenance work):

• Support and promote a culture of safety awareness and safe working – ensuring that all accidents, near misses are reported.
• Ensure all tickets are resolved satisfactorily, and to the Quality/timescale required.
• Provide out of hours call out cover
• Occasional overtime may be required
• Maintain guardian electrical compliance with any electrical modifications and remedial work.
• Produce minor works certificates and installation documents.
• Keep track of spares and ensure sufficient stock.
• Monitor the maintenance requests inbox.
• Raise and allocate jobs accordingly
• Issue work permits as required for contractors.
• Train new employees in the maintenance department.
• Liaise with other department heads to carry out maintenance activities.
• Carry out PPM on a variety of electrically driven manufacturing plant and machinery.
• Amend PPM schedules using technical files, manuals, and own knowledge and experience.
• Train machine setters or operators in Autonomous Maintenance tasks
• Work on compressed air and cooling systems.
• Provide holiday cover for the maintenance manager.
• Machine installation and commissioning.
• De-Commissioning machines.
• Assist with facilities and electrical work.
• Assist with contractor supervision.
• Record work on the CMMS system.

Requirements

• BTEC level 3 in electrical/mechanical engineering or equivalent.
• Qualified 18th edition IET wiring regulations.
• At least 5 years’ experience in a maintenance/engineering role
• 50/50 biased with a strong knowledge of single and 3 – phase power and control systems.
• Extensive knowledge and experience in hydraulics, pneumatics, and mechanical systems.
• PLC knowledge an advantage.
• TPM knowledge an advantage
• Able to work unsupervised.
• Helpful and friendly can-do attitude.
• Tidy and organised.
• Able to plan and execute projects and servicing.
• Must demonstrate a safe and logical approach to fault finding

All roles within Titon require the postholder to demonstrate our essential behaviours:

Feed the Positive – ask questions to understand ‘why’, find the positive and talk about it and be approachable

Learn and Grow – show a willingness to learn, seek feedback to improve and learn from mistakes

Show you Care– offer help without being asked, be a wiling listener, promote the ideas of others

Find a Way – Identify problems, challenge the usual ways and focus on solutions

Get Stuff Done – spot problems before they arise, respond quickly, take action and make progress.

To apply, ensure you meet the qualifying questions and submit your CV and a Covering Letter.

About Titon

We are a company who make and sell products that you see and use every day. More than that, the core of our business is dedicated to providing ventilation in your home. Although this seems like a straightforward thing to do, it’s not always as simple as opening a window. We all need to keep our houses energy efficient, so companies like us try to find ways to let buildings and householders breathe without wasting all the money we spend in keeping a home warm. The way we live means that activities indoors create excess moisture, chemicals and other harmful pollutants. Titon are in the forefront of designing, manufacturing and selling products to solve these problems to housebuilders, directly to window companies and work to influence architects, consultants, local authorities and councils to specify our products in their building or refurbishment projects.

You’ll use other products we develop and sell to open and close windows and doors, items like handles, hinges and locks. Our mechanical ventilation systems are hidden away in a house, constantly changing the air when required. So we have a wide scope of expertise, and our ranges are growing constantly not only due to customer demand but also changes in legislation, design and fashion.

Benefits:

• Company pension
• Employee discount
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Wellness programme

To apply, please visit the full job ad on Indeed, or send an email to hr@titon.co.uk including your CV and a covering letter.

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Product Owner (Ventilation Systems)

Location: Haverhill, Suffolk
Salary: £35,000 – £45,000 per year
Full Time/Permanent

The purpose of the Product Owner role is to ensure successful implementation of product development plans for the range of Titon’s ventilation products including MVHR, CME and dMEV. The role aims to maximise the business value for the product portfolio as a result of strong leadership and oversight of new product development, product upgrades and maintenance projects.

Key responsibilities include the identification of project opportunities and their prioritisation, ensuring features delivered satisfy agreed requirements and effective introduction and launch of delivered products and services to their target users in their target markets.

The scope of the role includes Titon’s powered and unpowered ventilation products, associated software solutions, service products and spares.

Core accountabilities:

• Champions the needs of ventilation products and drives the prioritisation of key initiatives to enable balanced and aligned delivery against organisational goals.
• Creates and maintains a product development roadmap for our ventilation products by clearly demonstrating technical thought, leadership and industry insight.
• Owns products from conception through to obsolescence. Works closely with business stakeholders throughout the Product Lifecycle.
• Is an ambassador for the Titon Ventilation portfolio with the senior stakeholders, subject matter experts, business process owners, and delivery and support teams.
• Responsible for maintaining ventilation products and services at launch and through managed end-of-life. This responsibility includes but is not limited to:

– Product quality.
– Product compliance (applicable legislation and standards) in conjunction with regional resources.
– Technical product documentation and internal training.
– Collaboration with key customers/brand owners.

• Support and collaboratively improve Product Management and the delivery of ventilation applications through projects and programs.
• Maintains a competitive analysis activity and acts to see key insights are developed.
• Facilitates data driven decision making in the scoping and execution of projects.
• Brings thought leadership, future trends, industry best practice and innovation when identifying or development and research opportunities.· Works with development teams to have Ventilation products align with key business improvement initiatives.

Knowledge, skills and experience required (Essentials and Desirables):

• Leadership ability to prioritise and manage technical changes (E)
• Engineering experience with fans based ventilation or HVAC products (E)
• Experience of managing change in product design and delivery for a manufacturing organisation (E)
• HNC/Degree qualified in a relevant discipline (E)
• Able to demonstrate strong analytical skills (E)
• Experience of CAD & BOM data integrated within a PLM environment (D)
• An ability to think creatively, find a way and be tenacious in delivery (D)
• Experience in a similar product development role (D)
• Knowledge of the legislation, regulation, and standards applicable to mechanical ventilation products (D)
• Confident in building and implementing organisational processes, procedures, and knowledge retention (D)
• Produces concise reports on status, trends, and performance (E)
• Ability to understand, prioritise and summarise multiple technical requirements and requests (E)
• Strong attention to detail and proven skills around accuracy (E)

Benefits:

• Company pension
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount

To apply, please visit the full job ad on Indeed, or send an email to hr@titon.co.uk including your CV and a covering letter.

 

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Window & Door Hardware Application Manager

Location: Haverhill, Suffolk & Colchester, Essex
Salary: £38,000.00-£45,000.00 per year
Full Time/Permanent

This is a great opportunity to join an exciting and dynamic technical team working 50/50 from both our Haverhill and Colchester sites, to provide technical support to customers and also to be a key part of our product development process. Customer interaction will also include practical product demonstrations and site investigation and you will work closely with our sales team across the UK to provide support and promote sales opportunities. There’ll be times when you will have face to face meetings with potential customers and you’ll also get to work with existing and potential new suppliers regarding current ranges and the acquisition and development of new products for our portfolio.

We think the role is really exciting for someone with the right experience; someone who wants variety and loves to be ‘on the go’. Extensive Fenestration knowledge is needed (ideally with both hardware and ventilation products for plastic and aluminium window systems) and you’ll also be maintaining and updating our Sales Aid software, so experience of Microsoft Excel would be a real advantage.

Role purpose and primary objective:
• Assist with the testing of windows/doors
• Provide training and literature for customers and staff about product range
• Create and develop product solutions to meet customer requirements
• Fit and function windows and doors
• Visit customers and sites to fact find, demonstrate product and resolve issues
• Provide technical assistance internally and externally

Core accountabilities:
• Maintain industry knowledge in standards and regulations
• Assess competitor products in the market
• Build of windows/doors to a high degree of accuracy and documenting details
• Support sales and Area24 in a daily capacity
• Work with existing product range to provide technical solutions
• Any other duties specified by Management
• Work with Titon’s Health & Safety Manager to ensure safe practices are incorporated externally and internally
• Build relationships with customers through regular visits and general communication
• Ensure customers receive comprehensive and accurate product advice and testing output. To include guidance, preparation, physical support with fabrication and product recommendations.
• Assist and witness external testing as a company representative
• Gain market intelligence
• Work with suppliers to develop new solutions and products

Knowledge, skills and experience required (Essentials and Desirable)
• Knowledge of fenestration industry (E)
• Ability to work under pressure (E)
• Strong organisation skills such as record keeping (E)
• Strong attention to detail and accuracy (E)
• Good communication and confident to speak with clients, suppliers and internal stakeholders (E)
• Precise and concise written and verbal communication skills (E)
• A self-starter with proactive, can do attitude with an ability to plan own work (E)
• IT skills including a good working knowledge of Microsoft Office suite (E)
• Ability to read and interpret drawings (E)
• Willingness to visit customers and suppliers regularly (E)
• Ability to work well within a team (E)
• Technical knowledge and the ability to apply it practically (E)
• Workshop experience (E)
• Driving licence (E)
• CAD knowledge (D)

Benefits:
• Company pension
• Life insurance
• On-site parking
• Referral programme
• Sick pay
• Store discount

To apply, please visit the full job ad on Indeed, or send an email to hr@titon.co.uk including your CV and a covering letter.

 

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