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Careers

Current Vacancies

 

We have immediate vacancies for operatives across our Haverhill Factory – please tell us what you are interested in when submitting your CV to hr@titon.co.uk.


Job Descriptions

Customer Services Manager

Customer Services Manager

Colchester based (salary on application)

Do you have a strong background in Customer Service and management experience?

Love leading a team and delivering on improvements?

With an approach that shows you have initiative, can influence others and thrive in a dynamic environment?

Then we have your next career opportunity!

This is not just a Customer Services Manager role, it’s about balancing the need to have a stable Sales Office team that delivers exceptional service with the need to bring about improvements to support our business growth. It’s a new role, with every opportunity to make it your own within an established and experienced team.

Working with the larger sales team who are out on the road, and leading the two office-based teams (Hardware and Ventilation Systems sales), you will manage the interaction with customers and ensure any issues are resolved in a way that enhances our service, reputation and possible new and repeat business opportunities. You’ll need to establish yourself quickly as a credible leader and take full ownership of how we deliver our customer experience. With a passion for continuous improvement, skills in achieving KPIs through your team and a working knowledge of Dynamics365, you could be just the person we’re looking for.

Ideally you will have experience in construction sector or a similar environment such as Ventilation, Hardware or electrical products , but more important is that you bring the personal skills and personal drive that we need. You’ll need to have fantastic communication skills, be keen to give our customers a great service and really care about making sure their needs are understood – and met – by us! Many of our customers are large companies who come back to us time and again, so you’ll have a solid foundation from which to make things even better.

We know that most jobs claim to be an ‘exciting opportunity’, but this one really is! We make ventilation systems for all type of residential buildings, helping them stay energy efficient and providing a clean and healthy home environment for the people that live in them and we also produce products that you may know well – handles, hinges and locks – that end up in new homes across the country. The market is changing all the time and we are keen to be the first supplier our customers think of when they need something – you can be part of achieving that!

Benefits:
• 25 days holiday
• On-site parking
• Contributory Company pension
• Life assurance
• Referral programme
• Welcome bonus
• Sick pay
• Store discounts

A full job description can be found here.

How to apply
Please send a CV and also tell us in a cover letter about your experience, your positive attitude and why you think that this job is perfect for you. Please include a telephone number and email address on your CV so that we can contact you.


 

Master Planner

Master Planner

Reporting to: Head of Supply Chain

Role purpose and primary objective:
The main purpose of this role is to maintain a robust monthly (SIOP) Sales, Operations & Inventory Planning cycle, delivery of an accurate (MPS) Master Production Schedule and capacity balance the top-level production schedules in Microsoft D365. Collaborative interaction with sales to understand demand forecast drivers and ensure accurate demand forecasts are obtained. Collaborative interaction with department planners, material buyers and production supervisors to ensure deviations are managed effectively. Adherence and maintenance of the master data and inventory policies. Participate in the management cycle of obsolescence and slow-moving inventory.

Key Metrics: On Time Delivery In Full (OTIF), Line schedule adherence, Capacity balancing, Inventory Accuracy, Obsolescence, & Slow Moving inventory.

Core accountabilities:

• Develop and manage the master schedule capacity plans in Microsoft D365.
• Deliver accurate MPS (Master Production Schedule) and monitor production performance.
• Conduct the SIOP (S&OP) cycle for the business.
• Ensure that demand forecasts are obtained and validated from Sales colleagues in a timely fashion.
• Establish good working relationships with internal stakeholders such as Sales, Operations, Production and R&D
• Have clear communications skills with the ability to adapt your approach to each team member
• Work closely with the planning team to coordinate the planning of demand through production for all areas of the Business.
• Informing the Managers, Supervisors and/or Operations Manager of anything which may impact/change resource requirements
• Maintain key Materials Requirements Planning data including but not limited to safety stocks, lead times, minimum order quantities, minimum batch sizes.
• Attend the daily Production meeting reporting on production status, scheduling constraints and urgent priorities.
• Support and promote a culture of safety awareness and safe working – ensuring that all accidents, near misses are reported

Knowledge, skills and experience required (Essentials and Desirables):

• Degree (operations or production) or equivalent work experience
• Experience with Microsoft D365 ERP system and capacity balancing
• A background in manufacturing
• Skilled in Microsoft Office programmes such as Word and Excel
• Ability to work under pressure
• Strong organisation skills such as record keeping
• Strong attention to detail and proven skills around accuracy
• Strong people skills

To apply please submit your CV and a covering letter to hr@titon.co.uk


IT Manager

IT Manager

Profile:

  • You are our IT and digital specialist. We depend on you to keep our business operating effectively by managing our IT Team and External IT Providers to deliver measurable IT services for our people and across our Colchester and Haverhill locations. You will be need to be able to travel between both of our sites.
  • You are responsive, helpful and understand what is required to make sure our people can be effective and efficient in their roles.
  • You have a keen eye for detail and can communicate with a wide range of stakeholders effectively.
  • You demonstrate your ability to prioritise and can manage multiple workstreams and projects at once through your effective management
  • You utilise your technical knowledge and expertise to work effectively with our IT providers. However, you are also able to keep it simple when communicating with our people.
  • You ask the right questions, challenge positively and are a skilled negotiator. You can identify products and services that deliver fit-for-purpose solutions for our business, proportionate to its size.
  • You have a good understanding of cyber security, its risks to businesses and how to mitigate these risks
  • You understand the wider business context and impact in all decision making.

Responsibilities:

  • Maintain clear IT strategy with a strong link into budget planning.
  • Set technology standards and principles and assure the quality of IT project delivery, using technical knowledge, to ensure that vendor proposals and responses are appropriate, supporting business area leads and subject matter experts.
  • Line manage internal IT personnel, set targets and goals and deliver effective, wholly supportive, 1-1 management on a regular basis.
  • Manage IT contracts and service, to ensure quality, best value for money, and that any IT failures cause minimum impact.
  • Work with the business and the IT provider to create and maintain an IT risk register that can be tracked.
  • Define, implement and monitor effective IT Service Level Agreements with all IT suppliers.
  • Act as the first point of escalation for IT issues with IT providers, providing communication to all stakeholders and managing the relevant provider(s) to ensure a timely resolution.
  • Act as IT business partner, interfacing with business leaders and IT service providers to ensure that business needs are articulated clearly and agreed changes to systems carried out as intended.
  • Work with the Titon business to develop and maintain a pipeline of projects that aligns IT to continuously support business needs.
  • Ensure that IT projects and changes are successfully transitioned into “BAU” service delivery.
  • Ensure that the business effectively manages technology risk including cyber security risk, both through user education and using effective technical solutions, including regular monitoring.
  • Maintain an ongoing cyber security programme within Titon, re-assessing/re-prioritising with 3rd party advisors and ensuring delivery of the projects within a programme.
  • Work to achieve Cyber Essentials Plus certification, and facilitate with annual testing.
  • Provide monthly IT performance reporting to the Executive team.
  • Coordinate hardware procurement for IT and mobile/fixed telephony, liaising with IT Providers and the business to maintain asset registers.
  • Identify additional resource requirements (internal and external) in line with business growth in current and potential growth territories.
  • Working with business areas and the IT provider to identify and oversee IT support for new joiners, leavers and manage ongoing user access rights.
  • Undertake appropriate continuous professional development

Qualifications, knowledge & experience:

Essential:

  • Knowledge and experience of IT services and support within Manufacturing environments
  • Knowledge and experience of ERP; ideally Dynamics 365
  • Knowledge and experience of Contract Management
  • Knowledge and experience of Service Management
  • Knowledge and experience of Project Management
  • Knowledge and experience of Information Security
  • Broad technical knowledge, to inform conversations with suppliers and other third parties, to include
    • Microsoft Windows, Azure and Office 365
    • End user computing, including mobile devices
    • Local, wide area and wireless data networks
    • Telephony, including Voice over IP and Mobile
    • Cloud-based business applications
  • Strong communication and relationship management skills
  • Knowledge and experience of Risk Management
  • Strong business acumen

Desirable:

  • Degree in a relevant IT field or equivalent professional experience
  • Service Management certification (e.g. ITIL Foundation)
  • Project Management certification (e.g. APM or PRINCE2)
  • Membership of relevant professional body
  • Background of “hands-on” technical expertise

It is the nature of work at Titon that tasks and responsibilities are, in many circumstances, unpredictable and varied.  All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.

Salary: From £40k-65k per year depending on experience.

To apply please submit your CV and a covering letter to hr@titon.co.uk


Sales Administrator

Sales Administrator

Colchester based (salary on application)

Are you a skilled administrator looking to take on a more responsible role?

Great at communicating clearly, paying attention to detail and love customer service with an approach that shows you’re proactive, have initiative and want to make a difference?

Then we have a fantastic opportunity for someone to make an immediate impact.

This is not just any sales admin role, it’s one where you will really learn about our products so that you can advise our customers when they place orders with us, ensuring that they get the best possible service from us and making sure that we supply the answer to their needs.

Working with the larger sales team who are out on the road, you will form part of the office-based technical sales team that processes customer orders, clarifies with them that they have ordered what they need (there’s some of technical stuff to understand, but nothing too challenging!) and works together to deliver on our promises.  On a day-to-day basis you will be processing orders,  liaising with clients to ensure that delivery promises can be met, talking to our factory in Haverhill to make sure that we prioritise clients properly and are able to forecast our production needs, together with answering the telephone, dealing with enquiries and carrying out other administrative tasks.

We know that most jobs claim to be an ‘exciting opportunity’, but this one really is! We make ventilation systems for all type of residential buildings, helping them stay energy efficient and providing a clean and healthy home environment for the people that live in them and we also produce products that you may know well – handles, hinges and locks – that end up in new homes across the country. The market is changing all the time and we are keen to be the first supplier our customers think of when they need something – you can be part of achieving that!

Ideally you will have experience in construction sector or a similar environment  such as Ventilation, Hardware or electrical products , but more important is that you have a keen interest in learning and are ability to learn quickly.  You’ll need to have great organisation skills, be keen to give our customers a great service and really care about making sure their needs are understood – and met – by us!  Many of our customers are large companies who come back to us time and again, so being able to form professional and trusted contacts will be vital.

What you need to have

We’ll give you all the support you need and you’ll be surrounded by people who can help, although you should have the following already:

  • Experience in a sales or customer service role
  • Experience of daily computer use for data entry and retrieval of information
  • Strong listening skills so that you can understand our customers’ needs
  • Excellent verbal communication skills so you can explain technical issues (once trained) to customers
  • Ability to work collaboratively in a team

You would likely be the perfect candidate for interview if you also have experience of D365, and a basic knowledge of construction/ventilation, windows/hardware, but this is not essential.

At interview we will ask you for examples of where you have:

  • Been proactive and used your initiative
  • Demonstrated you care about accuracy
  • Shown that you have a positive attitude and want to get things right
  • Worked collaboratively in a team whilst personally under pressure

To apply please send a CV to hr@titon.co.uk and also tell us in a cover letter about your experience, your positive attitude and why you think that this job is perfect for you.


Area Sales Manager

Area Sales Manager

We are looking to recruit an Area Sales Manager with strong sales skills and an excellent business development record, to be based in the North West/Midlands

You will ideally already be selling into the Social Housing sector and experienced in managing a region. You will be able to provide evidence of maintaining and developing Key client relationships with Housing Associations, Local Authorities, ALMO’s and partnering contracts.

Key responsibilities:

  • Prospecting new accounts, using their own initiative, using the company lead generation services and efficiently network accounts to create credible opportunities, specifications and orders
  • To maximise growth and profitability from existing accounts by using effective key account management techniques, client management skills and offering an exceptional level of service and support
  • To meet KPI’s and objectives as defined in the yearly appraisal review. i.e. call rates, opportunity generation, specifications, client targets etc…
  • To create and deliver informative, engaging and credible sales presentations, including CPD’s and product specific demonstrations
  • To keep updated with and effectively communicate the relevant regulations and documents relating to the New Build Residential Ventilation Sector, e.g. BPEC, building regs, etc….
  • To work cooperatively with colleagues, exchange information and work together to maximise all sales opportunities, update CRM and deliver key market analysis reports
  • To consider, identify and report any opportunity to improve product or service.
  • Provide regular reports and feedback to a professional standard, to analyse market trends and competitors activities.
  • Positively contribute to all team meetings, prepare and present area reviews.
  • Provide support for, and attend exhibitions and conferences
  • Whilst on company business act professionally, be positive, constructive, proactive and actively promote Titon Ventilation at all times

Role purpose and primary objectives:

To sell the companies ventilation systems products in line with the Sales Strategy to maximise sales grow and profitably.

Core accountabilities:

  • Prospecting new accounts, using their own initiative, using the company lead generation services and efficiently network accounts to create credible opportunities, specifications and orders
  • To maximise growth and profitability from existing accounts by using effective key account management techniques, client management skills and offering an exceptional level of service and support
  • To meet KPI’s and objectives as defined in the yearly appraisal review. i.e. call rates, opportunity generation, specifications, client targets etc
  • To create and deliver informative, engaging and credible sales presentations, including CPD’s and product specific demonstrations
  • To keep updated with and effectively communicate the relevant regulations and documents relating to the New Build Residential Ventilation Sector, e.g. BPEC, building regs, etc
  • To work cooperatively with colleagues, exchange information and work together to maximise all sales opportunities, update CRM and deliver key market analysis reports
  • To consider, identify and report any opportunity to improve product or service.
  • Provide regular reports and feedback to a professional standard, to analyse market trends and competitors activities.
  • Positively contribute to all team meetings, prepare and present area reviews.
  • Provide support for and attend exhibitions and conferences
  • Whilst on company business act professionally, be positive, constructive, proactive and actively promote Titon Ventilation at all times

Knowledge, skills and experience required (essential and desirable):

  • Job experience: Minimum of two years in a similar sales role, selling primarily into the Social housing Sector [E]
  • Key client relationships – Housing Associations, Local Authorities, ALMO’s and partnering Contractors. [D]
  • Product knowledge: – Residential Ventilation / BPEC / ADF experience preferred but not essential, Knowledge of the Social Housing heating or electrical market would be acceptable [D]
  • Ability to work under pressure (E)
  • Strong organisation skills such as record keeping (E)
  • Strong attention to detail and proven skills around accuracy (E)
  • Strong sales / business development skills [E]
  • Good rapport developer [E]
  • A continual learner [E]
  • A self-starter with the ability to use their own initiative [E]
  • IT literate [Microsoft] and ability to use CRM (training will be provided) [E]
  • Third party sales training and an example of personal development [D]
  • Clean current driving licence is essential [E]

Salary is negotiable + commission + company car

To apply, ensure you meet the qualifying questions and submit your CV and a covering letter to hr@titon.co.uk
Absolutely no agencies please.