Window & Door Hardware Application Manager

About the role:

This is a great opportunity to join an exciting and dynamic technical team working 50/50 from both our Haverhill and Colchester sites, to provide technical support to customers and also to be a key part of our product development process. Customer interaction will also include practical product demonstrations and site investigation and you will work closely with our sales team across the UK to provide support and promote sales opportunities. There’ll be times when you will have face to face meetings with potential customers and you’ll also get to work with existing and potential new suppliers regarding current ranges and the acquisition and development of new products for our portfolio.

We think the role is really exciting for someone with the right experience; someone who wants variety and loves to be ‘on the go’. Extensive Fenestration knowledge is needed (ideally with both hardware and ventilation products for plastic and aluminium window systems) and you’ll also be maintaining and updating our Sales Aid software, so experience of Microsoft Excel would be a real advantage.

Role purpose and primary objective:

• Assist with the testing of windows/doors
• Provide training and literature for customers and staff about product range
• Create and develop product solutions to meet customer requirements
• Fit and function windows and doors
• Visit customers and sites to fact find, demonstrate product and resolve issues
• Provide technical assistance internally and externally

Core accountabilities:

• Maintain industry knowledge in standards and regulations
• Assess competitor products in the market
• Build of windows/doors to a high degree of accuracy and documenting details
• Support sales and Area24 in a daily capacity
• Work with existing product range to provide technical solutions
• Any other duties specified by Management
• Work with Titon’s Health & Safety Manager to ensure safe practices are incorporated externally and internally
• Build relationships with customers through regular visits and general communication
• Ensure customers receive comprehensive and accurate product advice and testing output. To include guidance, preparation, physical support with fabrication and product recommendations.
• Assist and witness external testing as a company representative
• Gain market intelligence
• Work with suppliers to develop new solutions and products

Knowledge, skills and experience required (Essentials and Desirable)

• Knowledge of fenestration industry (E)
• Ability to work under pressure (E)
• Strong organisation skills such as record keeping (E)
• Strong attention to detail and accuracy (E)
• Good communication and confident to speak with clients, suppliers and internal stakeholders (E)
• Precise and concise written and verbal communication skills (E)
• A self-starter with proactive, can do attitude with an ability to plan own work (E)
• IT skills including a good working knowledge of Microsoft Office suite (E)
• Ability to read and interpret drawings (E)
• Willingness to visit customers and suppliers regularly (E)
• Ability to work well within a team (E)
• Technical knowledge and the ability to apply it practically (E)
• Workshop experience (E)
• Driving licence (E)
• CAD knowledge (D)

Benefits:

• Company pension
• Life assurance
• Sick pay
• Employee Assistance and wellness  programmes
• On-site parking
• Referral programme
• Employee store discounts

Titon is an equal opportunity employer. You are welcome at Titon for who you are, no matter where you come from or what you look like. Our workplace is for everyone and the more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background.

All roles within Titon require the post holder to demonstrate our essential behaviours:

• Feed the Positive – ask questions to understand ‘why’, find the positive and talk about it and be approachable
• Learn and Grow – show a willingness to learn, seek feedback to improve and learn from mistakes
• Show you Care– offer help without being asked, be a wiling listener, promote the ideas of others
• Find a Way – Identify problems, challenge the usual ways and focus on solutions
• Get Stuff Done –  spot problems before they arise, respond quickly, take action and make progress.

To apply, ensure you meet the qualifying questions and submit your CV and a Covering Letter to hr@titon.co.uk.

Specification and Project Sales Manager - Ventilation Systems (London and the South East)

Role Description

This is a full-time remote role for a Specification and Project Sales Manager – Ventilation Systems in London and the South East (so Kent/East Sussex would be perfect).

We are looking to recruit a Specification and Project Sales Manager with strong sales skills and an excellent business development record, to be based in the London and Southeast Region. You will ideally already be selling into the New Build sector and experienced in managing a region. You will be able to provide evidence of maintaining and developing Key client relationships with House Builders, Developers, M&E Consultants, Architects and Partnering Contractors.

Full job description below, together with details of our company and our key behaviours. Please submit a CV and covering letter to hr@titon.co.uk. Shortlisted candidates will be asked to film a short introduction to themselves using mobile phone to demonstrate confidence and communication skills.

Role purpose and primary objectives:

To sell Titon Ventilation Systems products in line with the Sales Strategy to maximise sales growth and profitability.

Key responsibilities:

• Prospecting new accounts, using their own initiative, using the company lead generation services and efficiently network accounts to create credible opportunities, specifications and orders
• To maximise growth and profitability from existing accounts by using effective key account management techniques, client management skills and offering an exceptional level of service and support
• To meet KPIs and objectives as defined in the yearly appraisal review, i.e. call rates, opportunity generation, specifications, client targets, etc.
• To create and deliver informative, engaging and credible sales presentations, including CPD’s and product specific demonstrations
• To keep updated with and effectively communicate the relevant regulations and documents relating to the New Build Residential Ventilation Sector, e.g. ADF, ADO, BPEC, etc.
• To work cooperatively with colleagues, exchange information and work together to maximise all sales opportunities, update CRM and deliver key market analysis reports
• To consider, identify and report any opportunity to improve product or service
• Provide regular reports and feedback to a professional standard, to analyse market trends and competitors activities
• Positively contribute to all team meetings, prepare and present area reviews
• Provide support for, and attend exhibitions and conferences
• Whilst on company business act professionally, be positive, constructive, proactive and actively promote Titon Ventilation Systems at all times.

Knowledge, skills and experience required (Essential and Desirable):

• Job experience: Minimum of two years in a similar sales role, selling primarily into the New Build housing Sector [E]
• Key client relationships – House Builders, Developers, M&E Consultants, Architects and Contractors. [D]
• Product knowledge: – Residential Ventilation / BPEC / ADF experience preferred, but not essential [D]
• Ability to work under pressure (E)
• Ability to deliver a technical sales message and CPD presentations [E]
• Strong organisation skills such as record keeping (E)
• Strong attention to detail and proven skills around accuracy (E)
• Strong sales / business development skills [E]
• Good rapport developer [E]
• A continual learner [E]
• A self-starter with the ability to use their own initiative [E]
• IT literate (Microsoft) and ability to use CRM (training will be provided) [E]
• Third party sales training and an example of personal development [D]
• Clean current driving licence is essential. [E]

Benefits:

• Company pension
• Life assurance
• Sick pay
• Employee Assistance and wellness programmes
• On-site parking
• Referral programme
• Employee store discounts

Titon is an equal opportunity employer. You are welcome at Titon for who you are, no matter where you come from or what you look like. Our workplace is for everyone and the more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background.

All roles within Titon require the postholder to demonstrate our essential behaviours:

• Feed the Positive – ask questions to understand ‘why’, find the positive and talk about it and be approachable
• Learn and Grow – show a willingness to learn, seek feedback to improve and learn from mistakes
• Show you Care– offer help without being asked, be a wiling listener, promote the ideas of others
• Find a Way – Identify problems, challenge the usual ways and focus on solutions
• Get Stuff Done – spot problems before they arise, respond quickly, take action and make progress.

To apply, ensure you meet the qualifying questions and submit your CV and a Covering Letter to hr@titon.co.uk.

Inside Sales Manager

Role Purpose and Primary Objective:

Are you ready to build and lead the daily operations of a dynamic Inside Sales team? Titon is seeking an Inside Sales Manager to be the cornerstone of our Window and Door Hardware sales team. Your mission is to revolutionise our customer management processes, ensure exceptional service delivery, and develop strategies to grow sales with existing Window and Door Hardware Customers.

About Inside Sales:

Inside sales is the practice of selling products or services remotely, typically from an office environment, leveraging technology such as phones, emails, video conferencing, and other digital communication tools. This model is vital for businesses aiming to reach a wide audience efficiently and effectively.

Key Aspects of Inside Sales:

• Remote Engagement: Connect with customers primarily through digital and telephonic means.
• Technology-Driven: Utilise CRM systems, inbound marketing, and social media tools to manage customer relationships and track sales activities.
• Efficiency: Reach a large number of prospects in a shorter time frame, enhancing productivity and scalability.
• Collaboration: Work closely with other departments to provide a cohesive and seamless customer experience.
• Customer-Centric: Focus on understanding customer needs, providing tailored solutions, and building long-term relationships through consistent follow-up and support.

Core Accountabilities:

• Lead and Develop: Mentor and develop the inside sales team to achieve sales targets, creating actionable plans to address any shortfalls.
• Team Collaboration: Conduct regular meetings with sales managers to review performance, share best practices, and address challenges.
• Customer Service Excellence: Provide proactive and effective service to all levels of internal and external customers, maintaining high levels of customer satisfaction and loyalty.
• Effective Communication: Manage interactions between Titon and its customers, addressing issues with pricing, service, delivery, or product conditions calmly and confidently, fostering a culture of prospecting for new business.
• Strategic Planning: Develop and implement sales strategies to increase customer retention and repeat business.
• Data Analysis: Analyse sales data to identify trends and areas for improvement, adjusting sales strategies in response to market changes.
• Relationship Management: Ensure the team maintains strong, long-lasting customer relationships, handling high-level client interactions and escalations when necessary.
• Efficiency Management: Oversee the team’s working efficiencies, such as resource allocation and service levels, developing, measuring, and reporting KPIs via CRM.
• Reporting: Prepare and present regular sales reports to senior management.
• Pricing: Assist in setting price structures.
• Cross-Functional Coordination: Work closely with marketing, product, and customer service teams to ensure a seamless customer experience.
• Partnerships: Coordinate with external partners and stakeholders to support sales initiatives.
• Sales Collaboration: Collaborate with the external sales team to ensure smooth order handovers, clear communication, responsiveness, and understanding of commercial terms and responsibilities.
• Forecasting: Work with the Sales Operations Manager and the external ASMs on producing a rolling forecast.
• Policy Adherence: Adhere to office policies and manage health and safety procedures for the team.
• Interdepartmental Meetings: Attend interdepartmental meetings to provide the voice of the customer.

Knowledge, Skills, and Experience Required:

Essentials:

• Proven experience as an Inside Sales Manager or similar role
• Strong leadership and team management experience
• Ability to work under pressure both individually and as part of a team
• Ability to work under own initiative
• Ability to prioritise workload of self and team in a fast-paced environment
• Excellent communication and interpersonal skills
• Strong organisation skills and accurate record-keeping
• Strong analytical and problem-solving abilities
• Ability to negotiate, persuade, and influence at all levels
• Ability to identify process improvements and efficiencies, and to deliver them
• Use of CRM software

Desirables:

• Experience in Microsoft Dynamics 365 system
• Experience in Microsoft CRM software
• A background in the supply of construction products, ideally in the fenestration industry

Application Process:

If you are a driven, strategic, and customer-focused professional looking to make a significant impact in a growing company, we want to hear from you. Apply today to join Titon’s innovative team and help us transform our sales operations.

Please send your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role to hr@titon.co.uk

Benefits:

• Company pension
• Life assurance
• Additional annual leave (25 days +bh)
• Sick pay
• Employee Assistance and wellness programmes
• On-site parking
• Referral programme
• Employee store discounts

Titon is an equal opportunity employer. You are welcome at Titon for who you are, no matter where you come from or what you look like. Our workplace is for everyone and the more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background.

All roles within Titon require the postholder to demonstrate our essential behaviours:

• Feed the Positive – ask questions to understand ‘why’, find the positive and talk about it and be approachable
• Learn and Grow – show a willingness to learn, seek feedback to improve and learn from mistakes
• Show you Care – offer help without being asked, be a wiling listener, promote the ideas of others
• Find a Way – Identify problems, challenge the usual ways and focus on solutions
• Get Stuff Done – spot problems before they arise, respond quickly, take action and make progress.

To apply, ensure you meet the qualifying questions and submit your CV and a Covering Letter to hr@titon.co.uk.