Titon Elevates Customer Engagement With New Communication Software

Titon has always provided extremely good levels of customer service but is constantly on the search for new ways to improve the ways it conducts its business. To that end the business has recently transitioned to a new CRM system by implementing Microsoft Dynamics 365 Customer Engagement (CE) software.

Not only does that improve both the handling of information and response times to customers, it also integrates systems to enable the CE platform to link with a new Teams based phone system and the company’s main D365 Finance & Operations system.

This means that Titon’s Internal and External Sales teams have better sight and understanding of all work and enquiries being received and allocated to them. In depth measurement and analytics are available to investigate and improve service levels to customers. In addition, more information will be at hand to automatically be at hand when issues arise, so speeding up the help and support offered in after sales situations.

“Our customers can feel more secure that we will deliver
great products with improved service levels”

“We are pleased to see the new CRM system implemented successfully and excited for what it means for our existing and potential customers.” said Tyson Anderson, Titon’s Business Projects Director. “Our customers can feel more secure that we will deliver great products with improved service levels. Depending on a supplier is so important in current times and it is vital we continue to demonstrate reliability and responsiveness. That leads to better working relationships, encouraging customers to partner with us into the future.”

To contact Titon, call 01206 713800 or email sales@titon.co.uk. Alternatively, complete our online contact form.