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Ventilation Systems Support – How to Identify your product/unit

In order to obtain any support documentation or manuals, you will need to know the make and model of your product.

Which type of MVHR or CME product or unit do you have?

HRV (Heat Recovery Ventilation)MVHR units or CME (Central Mechanical Extract)?CME units


How to identify the specific model:

Models Pre-May 2022

information sticker

Models Post-May 2022

Where to find the labels on the product:

HRV (Heat Recovery Ventilation):

MVHR unit serial numberMVHR unit serial numberMVHR unit serial number

or CME (Central Mechanical Extract):

CME unit serial number CME unit


Read our helpful FAQs

Supporting documents and videos

Back to Mechanical Ventilation Support page

Complete our online support form if you’re still experiencing an issue with a product. 


Contact one of our experts

Whatever your query, please get in touch.