Titon Achieves Investor in Customers Silver Award

Titon has been awarded Silver status by Investor in Customers, recognising the company’s structured and measurable commitment to understanding customer needs and continuously improving the customer experience.

The Investor in Customers Silver Award is granted following a rigorous, independent assessment that evaluates how organisations gather customer insight, engage employees and translate feedback into tangible business improvements. Achieving Silver status demonstrates that Titon has established effective systems and behaviours that place customers at the centre of its operations.

As part of the assessment, Investor in Customers reviewed how Titon listens to its customers across multiple touchpoints, how insights are shared internally and how feedback informs product development, service delivery and strategic decision-making. The award also reflects the role of employees in delivering a consistent and positive customer experience, supported by clear processes and leadership commitment.

James Fisher, Commercial Operations Director at Titon, commented: “Achieving the Investor in Customers Silver Award is an important milestone for Titon. It reflects the dedication of our teams and reinforces our commitment to putting customers at the heart of our decision-making. We are proud of the progress we have made and see this recognition as both an achievement and a motivation to continue improving.”

The award forms part of Titon’s ongoing journey to embed customer-focused behaviours across the organisation. With robust feedback mechanisms now in place, the business is focused on further strengthening customer relationships, driving continuous improvement and aligning its culture with long-term customer value.

Titon has a clear ambition to progress towards Investor in Customers Gold accreditation, building on the foundations established through the Silver Award and continuing to evolve its approach to customer insight and engagement.

For more information about the award, please visit the Investor in Customers website.